Customer Service

Payment

We Accept Paypal and all major credit Cards.(VISA, MasterCard, American Express and Discover.) See Payment Methods
Your Paypal account must be a Verified Paypal account.

We reserve the right to limit quantities or cancel orders to Resellers and Exporters.
Please Note: Inventory is not reserved until the item is paid for.
Please provide a valid phone number during the check-out process as UPS and our Trucking Companies require it. 
We only ship to confirmed addresess and we may still contact you for additional verification.
For shipments in New York, we are required to collect the appropriate sales tax.


Shipping

Orders are shipped within 1 business day after payment clears.
PortableGuy.com ships to the United States and International.
Items with "Free Shipping" apply only to the 48 contiguous United States.
Shipment errors due to a incorrect address entered by the buyer, will not be credited for shipping charges if returned or at all if lost or abandoned by the carrier.
We utilize multiple warehouses across the Continental United States. If you order two or more products from us, they may ship separately.
We supply tracking information via email within 24 hours upon shipment. Please make sure that our email messages don't go into spam or junk. 
Please Note: Processing time is not the same as transit time. Orders placed on Friday after 11:00am Eastern Standard Time will be processed the following Monday. Please allow between 3-9 Business Days for shipping transit time within the contiguous 48 states. For faster shipping times please choose one of the expedited shipping options.
Please Note: If your USPS tracking number does not provide any information within 48 hours of departure. It is due to the fact that it was shipped using UPSmi. Please visit UPSmi.com to view detailed tracking information.

Return Policy & Instructions

 We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. So, if you're not happy with your purchase for any reason, just go through our easy return process 

All returns must meet our guidelines, please review our full Return Policy carefully. Return Policy | Return Instructions



Questions? The Portable Guy Customer Service Team is here to help
Call (718) 907-5788
Email Customer Service info@portableguy.com
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